Depending on the deployment you have, you may be physically on site, setting the customers phones up for them, or they may be shipped to the customer for self install. This article will help you get this achieved.
Whether it be a D4 or a D5 handset, the following steps will get you connected:
Firstly, determine how the handsets will be powered. If there is PoE available on the customers network, great! Only one connection to the handset is required. If no PoE is available, a desktop power supply will be needed. These are available on the Customer Creation Wizard in your Boom Portal.
Now, on the rear of the handset there are several sockets, connect the LAN cable into the socket shown in the image (blue) and the power supply (if used) to it's socket shown (red). We are assuming you have already attached the receiver, if not, connect it as the image below....
Your handset should now power up. Once it has completed its self test, it will show the desktop screen:
If the handset has been correctly configured for auto provisioning, after a few minutes it will automatically reboot and load the configuration file. Once this is done, you should notice the LEDs next to SIP1 and SIP2 have turned green, indicating they are registered. You will also notice that SIP1 and SIP2 have changed to Line 1 and Line 2. "VOIP PHONE" across the top will also have changed to the users name. If this has not occurred within 5 minutes of the handset being connected, you will have to check the configuration as shown in the steps below.
If your setting up the handset in the workshop or checking config on site, you'll need to access the handsets webGUI. Firstly, you will need to find the IP address of the handset, you do this by pressing the "down" navigational key which displays the "Status" screen on the handset.
Also, take note of the software version as you may need to upgrade this for use with UC+ (see later section)
Now, on a PC connected to the same network as the handset, open a web browser and enter the IP address shown in the "Status" page into the address bar and hit enter. The login page should then be returned. By default, the username and password are both set to "admin" (with out the " "). Don't worry, the password can be changed to a more secure one! This will also be changed/assigned once handset has auto provisioned to your specified value.
To set up auto provisioning, navigate to the Auto Provision screen as shown below. (Click System -> Auto Provision -> and expand the Static Provisioning Server section)
Enter the server address as provided by your business support manager (or contact support). This is a generic screenshot so please ensure you use the details provided to you.
Save Auto Provision Information: Tick
DHCP Value: Disabled
Static Provisioning Server:
Configuration File Name: $mac.cfg
Protocol Type: HTTP (Partner specific, please check with support)
Update Interval: 1 Hour
Update Mode: Update After Reboot
Then press “Apply”.
All that is required now is a reboot of the handset, this can be done by pressing "Menu" followed by "8" and pressing "Yes", all on the handset itself. The handset will then reboot, look for its configuration file on the server, automatically reboot again and then it will be ready to use!